Orders are shipped via USPS First Class within 3 business days of purchase, unless otherwise specified in the item listing. All items will ship with tracking.  

If you require a rush shipment, please contact me and I will be pleased to quote the additional cost to expedite shipping, if available.  Duckwells is not responsible for package theft, however we will cooperate with any postal documentation required for buyer's claim.  

Your package will be shipped to the address you provided at checkout.  Re-shipment of any package that is the result of address errors or incomplete addresses that result in an unauthorized return will result in additional shipping charges. The package will not be re-shipped until the additional postage is paid. If reshipment is not requested, a refund will be issued for the purchase price of the item only-shipping is not refundable.

International shipping is not available at this time.

Order cancellations requests should be made within 24 hours of placing a non-rushed order. Once your order has shipped, we will follow our return policy.